Redesigning training with AI
In 2019, we invested in a robotic process automation (RPA) for our Enterprise Learning program. This process took tasks that traditionally required manual input, and automated them, saving 11,336 hours of work.
We optimize personalized, modern learning experiences and outcomes throughout ADP by leveraging technology, data, design, and talent to ensure our programs are engaging, insightful, and impactful. In part, this is achieved through our investments in digitized learning solutions that help associates and clients do their jobs efficiently and effectively, including (but not limited to):
- NextGen knowledge management — This online knowledge base houses information that helps associates service clients. It uses modern authoring techniques and advanced search technology to answer queries with relevant and fast search results in the moment of need, with content that is easy to scan and consume.
- In-product learning — We embed guided walk-thrus within ADP's products that provide instructional support to clients and associates in-the-flow of work, thus reducing effort while affording them the opportunity to learn how to get optimal use out of our products while completing their day-to-day tasks. These walk-thrus can be added or updated quickly, so we can deliver new instruction whenever there are new technologies or legislative changes.
- Learning Management System (LMS) — This system is our library for the virtual, on-demand training courses that we design, deliver, and manage for associates (myLink2Learn) and clients (myLearning@ADP) alike, providing instruction on everything from product knowledge to soft and technical skills.
We also support the learning needs of associates through instructor led training in both classroom and virtual environments. One example is our Learning Café, which offers virtual live and on demand mini-learning experiences to all associates quarterly with in-person sessions being offered on an as-needed basis at ADP locations. The virtual and in-person sessions cover a wide range of upskilling topics, including product knowledge, process, tools, technology, and interpersonal skills. Course offerings change each quarter and are selected by determining what topics the business needs associates to know and which topics associates have asked that we offer. The Learning Café is fully voluntary and its growing in popularity. In fact, more than 3,000 associates attended trainings offered during our last 2-day event, proving that associates have a desire to opt-in.
Worldwide Sales Operation Learning and Leadership
ADP pays special attention to our client facing sales organization in regard to on-boarding, tenured and leadership training. We support over 9,000 Sales associates comprised of direct sales, sales leaders and sales support.
Our focus on Modern Sales includes an emphasis on ethical selling including a diverse and inclusive approach to our buyer personas, roles, industry and market needs. We believe this creates a sales force that can fit ADP’s solutions to each unique buyer for a positive and productive future for all.
With new salespeople added to ADP's sales teams each year representing ADP in over 140 countries, each sales associate experiences a blended on-boarding learning involving their manager, mentor, peers and sales learning consultants, engaged with digital self-paced and instructor-led coaching and classes.
Classes average between 160-240 hours for on-boarding training, with the average length to first sales between 4-12 weeks, depending on the role and buying cycle of the targeted market.
By maximizing data driven sales, modern tools and a robust technology stack, ADP places huge emphasis on sales training and leadership training. Sales Leadership starts when our successful salespeople mentor their first peer. Entering a multifaceted leadership development program, intertwined with ADP Enterprise Learning's Career Growth planning, our sales leaders value the unique characteristics of each of their team members. From the formal class work for developing leaders, new leaders and executive leaders, they engage in role supportive, timely and relevant On-Demand classes, Connection calls and Leadership Mentoring sessions to fine tune their leadership skills.
With a strong emphasis on promoting great talent within ADP, our commitment to learning and development is a keystone to ADP's future success. By making significant & impactful connections with our associates and partners, and employing effective and appropriate communication, we create a dynamic team culture that will drive performance.